at Books

Refund Policy

To submit a refund request, please contact us at It’s OK, we’re very reasonable.

Membership you purchase from is eligible for refund if we receive your request within seven days of the date of purchase, and you have not downloading any books. We process a full refund to your card used for payment.

What is a "valid reason" for requesting a refund for membership ?

We take a commonsense approach to refund requests. What constitutes a “valid reason” can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances. 

“I didn’t enjoy the book” is not a valid reason.

Technical problems

“The ebook didn’t meet my technical expectations” can be a valid reason for refund if the product falls short of its description. If an ebook(s) does not match its description in some respect, then we will process a full refund without hesitation.

On every product page on our website the ebook you’re buying is fully described. Example: 

The description displayed on each ebook’s product page on constitutes our entire representation as to that product’s characteristics and functionality.

Technology changes over time. We currently support over 500 different reading devices. If you find that an ebook you bought in the past does not suit your needs today because of changes in technology outside our control (for example, because you bought a new device that does not support our file formats, or because the manufacturer’s firmware upgrade renders the ebook unusable on that particular device), you are not entitled to a refund.

Remember, every ebook offered on can be read on any device that has a web browser.

Non-Technical Problems
  • Gift Certificates – You can return a gift certificate on the same terms as any membership (as above), provided that the gift certificate has not been redeemed.

These rules are really only designed to prevent abuse, which sometimes happens. We are reasonable, and are keen to help reasonable people who act reasonably.

We monitor returns and refund requests in order to prevent abuse. The ability to buy membership from will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.

When we process a refund for a membership, we’ll disable your access to our ebooks (delete your user account).


If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download anytime from your account.

Other Information